top of page

Modern Office

Offshore BPO Confidence Index 2023

offshore bpo confidence index 2023

Measuring First-Hand Confidence in 17 Offshore BPO Locations

Jointly produced by Cognitive Copy and Ryan Strategic Advisory, our third-annual Offshore BPO Confidence Index assesses first-hand confidence in the world's most popular delivery points for the business process outsourcing (BPO) industry.

Belize

Colombia

Guatemala

Jamaica

Mexico

Romania

Honduras

Kenya

Poland

Serbia

Dominican Republic

Egypt

India

Kosovo

Philippines

South Africa

Czech Republic

Cement Floor

Respondents Statistics Snapshot

Our 2023 report provides insights, opinions, and experiences from BPO operational managers, executives, and country heads in key global locations to provide unique offshore outsourcing statistics.

187

Country Managers

153

BPO Companies

17

Popular Markets

bpo confidence index

What Does the Offshore BPO Confidence Index 2023 Assess?

This unique BPO industry analysis covers distinct considerations of doing business in each country across seven categories.

Local Labor Market

Capacity to hire agents, supervisors, operational leaders, and international talent
Presence of experienced talent for voice and non-voice channels
CX, technical support, accounts receivable, revenue gen, and content moderation skills
Strength of public education for languages and other industry-related skills

Infrastructure

Reliability of utilities like internet, electricity, and telecoms
Public transportation dependability
Quality of airports and international transfer possibilities
An assessment of hotels, hospitality, and leisure services for visitors

Commercial Property

Availability of modern plug-and-play BPO facilities
Ease of leasing or purchasing commercial property
Possibility to retrofit existing buildings for BPO operations
Possibility to operate in Tier 2 and Tier 3 cities

Public Security

Safety of international visitors
Safety of BPO employees on public transport
Efficiency of dealing with law enforcement representatives
The level of trust in law enforcement representatives

BPO Ecosystem

Competitive and collaborative BPO landscape
The presence of dedicated BPO associations
Fiscal incentives and favorable legislation for BPO
Collaborative government support and industry promotion

Political Stability

Overall foreign policy orientation
Reliability and strength of the democratic process
Trust in the core government, civil services, and central bank
General faith in the local judiciary and law enforcement agencies

Economic Stability

Predictions on currency and tax rate stability
Assessment of inflation levels
Faith in the government’s management of public finances
Trust in the government’s management of publicly-owned utilities and services

confidence index 2023

Get Free Access to the Interactive Report Here

Essential insights into 2023 BPO trends for decision-makers with an interest in CX outsourcing and BPO operations across key global markets.

Cement Floor

Read Previous Reports

For more unique offshore outsourcing statistics and BPO trends, check out the Offshore BPO Confidence Index 2022 and 2021. Click on the reports below for free access.

offshore bpo confidence index 2022

offshore bpo confidence index 2021

bottom of page