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Research and Insights

Learn more about the BPO, CX, and ITO industries with these unique reports.

BPO and CX

The second-annual study measuring front-line confidence in top offshore BPO and CX delivery destinations. 

Includes five new countries for 2022.

BPO and CX

This first-of-its-kind study offers first-hand insights on critical BPO site selection and vendor procurement considerations for popular offshore locations.

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