🎁 The Offshore CX Confidence Index 2025 is now available. Get it here.
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For 2025, we surveyed a record number of in-house CX operations and outsourcing providers. The Offshore CX Confidence Index 2025 is almost here.
A data-driven assessment of leadership confidence in 16 of the world's most popular BPO delivery points.
For 2023, we have a fresh new, interactive and dynamic report, assessing first-hand confidence in the world's most popular BPO delivery points.
Our second-annual study measures front-line confidence in top offshore BPO and CX delivery destinations. Includes five new countries for 2022.
This first-of-its-kind study offers first-hand insights into critical BPO site selection and vendor procurement considerations for popular offshore locations.
