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Free Research 📊

Offshore BPO Confidence Index 2024

A data-driven assessment of leadership confidence in 16 of the world's most popular BPO delivery points.

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Guatemala BPO 2024

A close look at industry trends in Guatemala, including exclusive interviews with eight of the country's leading BPO figureheads and the Minister of Economy. 

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Offshore BPO Confidence Index 2023

For 2023, we have a fresh new, interactive and dynamic report, assessing first-hand confidence in the world's most popular BPO delivery points.

offshore bpo confidence index 2023

Offshore BPO Confidence Index 2022

Our second-annual study measures front-line confidence in top offshore BPO and CX delivery destinations. â€‹Includes five new countries for 2022.

offshore bpo confidence index 2022

This first-of-its-kind study offers first-hand insights into critical BPO site selection and vendor procurement considerations for popular offshore locations.

Offshore BPO Confidence Index 2021

Offshore BPO Confidence Index 2021

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