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for Outsourcing Leaders

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I'm Matt Kendall, a seasoned business journalist and content writer specializing in the world of BPO, CX, and software development outsourcing.


For over a decade, I've been helping brands like yours distil complex concepts into genuinely helpful content that educates and excites audiences.

Whether it's writing, content strategy, or quality control, I'll help you scrap the business babble and focus on communicating the value of your brand.

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Matt Kendall Cognitive Copy
Our Services
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How can Congnitive Copy help you?


  • Topic Brainstorming

  • Roadmap Planning

  • Strategy Consulting

  • Workshops

  • Interview Preparation

  • 1-to-1 Training

  • Executive Ghostwriting

  • Thought Leadership

  • Blog Posts

  • White Papers & E-Books

  • Bespoke Research

  • Case Studies

  • Website Copywriting

  • Press Releases

  • E-Mail Marketing

  • Content Refresh

  • Proofreading

  • Content Improvement

  • Quality Control (AI)

  • SEO Enhancement

  • Translation Editing

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Who trusts Cognitive Copy?

What Our Partners Say

"I genuinely admire Matt's ability to produce concise, relevant content that cuts to the chase in a way that CX & BPO executives appreciate."

Peter Ryan


Ryan Strategic Advisory

How do we operate?

Our Process


First, we discuss your goals and set the foundation for a compelling narrative that truly reflects your brand.


Next, we transform your unique insights into engaging stories that captivate your audience.


Plus, we elevate your content through ongoing enhancements to keep it impactful and relevant.

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Offshore BPO Confidence Index 2023

Latest Research

Conducted by Cognitive Copy and Ryan Strategic Advisory, the Offshore BPO Confidence Index 2023 is a unique look at first-hand experiences with key offshore locations.


The study includes on-the-ground insights into critical BPO site selection and vendor procurement considerations for popular destinations like Colombia, India, the Philippines, South Africa, and many more.

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Contact Matt

How to get in touch  |  +34 674 727 637

Thanks for your message. I'll be in touch very soon.

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